UptimeBuddy operates the website uptimebuddy.io and related mobile applications. It is UptimeBuddy's policy to respect your privacy regarding any information we may collect while operating our services.

What This Policy Covers

This Privacy Policy applies to information that we collect about you when you use:

• Our website (uptimebuddy.io)
• Our mobile applications (including the UptimeBuddy mobile app for iOS and Android)
• Other products and services that are available on or through our websites

Throughout this Privacy Policy we'll refer to our website, mobile applications and other products and services collectively as "Services."

Information We Collect

We only collect information about you if we have a reason to do so – for example, to provide our Services, to communicate with you, or to make our Services better.

Information You Provide to Us

It's probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:

• Basic Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for an uptimebuddy.io account to provide an email address and password.
• Transaction and Billing Information: If you buy something from us – a subscription to a UptimeBuddy plan, SMS credits, etc. – you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information.
• Communications With Us: You may also provide us information when you respond to surveys or communicate with our team about a support question.

Information We Collect Automatically

We also collect some information automatically:

• Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information.
• Usage Information: We collect information about your usage of our Services. For example, we collect information about the actions users perform when using our Services. We use this information to provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
• Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
• Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. UptimeBuddy uses cookies and other technologies to help us identify and track visitors, usage, and access preferences for our Services.

How And Why We Use Information

Purposes for Using Information

We use information about you for the purposes listed below:

• To provide our Services – for example, to set up and maintain your account, provide website monitoring, or charge you for any of our paid Services
• To further develop and improve our Services – for example by adding new features that we think our users will enjoy
• To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services
• To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention
• To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities
• To communicate with you – for example through an email, about offers and promotions offered by UptimeBuddy, solicit your feedback, or keep you up to date on UptimeBuddy and our products
• To personalize your experience using our Services, target our marketing messages to groups of our users, and serve relevant advertisements

Legal Bases for Collecting and Using Information

A note for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:

(1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you; or

(2) The use is necessary for compliance with a legal obligation; or

(3) The use is necessary in order to protect your vital interests or those of another person; or

(4) We have a legitimate interest in using your information – for example, to provide and update our Services, to improve our Services, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or

(5) You have given us your consent.

Sharing Information

We do not sell our users' private personal information.

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

• Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services.
• Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, fraud prevention services, email delivery services that help us stay in touch with you), those that assist us with our marketing efforts, and those that help us understand and enhance our Services.
• Legal and Regulatory Requirements: We may disclose information about you in response to a subpoena, court order, or other governmental request.
• To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of UptimeBuddy, third parties, or the public at large.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, user information would likely be one of the assets that is transferred or acquired by a third party.
• With Your Consent: We may share and disclose information with your consent or at your direction.
• Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.

To enhance the security of your account, we encourage you to enable our advanced security settings, like Two-Factor Authentication.

Your Rights

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the "GDPR"), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

• Request access to your personal data
• Request correction or deletion of your personal data
• Object to our use and processing of your personal data
• Request that we limit our use and processing of your personal data
• Request portability of your personal data

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren't able to do that, or you would like to contact us about one of the other rights, please reach out to us at [email protected].

EU individuals also have the right to make a complaint to a government supervisory authority.

How to Reach Us

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact us at:

• Email: [email protected]
• Website: www.uptimebuddy.io/contact

Privacy Policy Changes

Although most changes are likely to be minor, UptimeBuddy may change its Privacy Policy from time to time, and in UptimeBuddy's sole discretion. UptimeBuddy encourages visitors to frequently check this page for any changes to its Privacy Policy.

Your continued use of our Services after any change in this Privacy Policy will constitute your acceptance of such change.